Shipping & Returns
DI Technology Group offers a 30-day return policy on most products sold. Manufacturer restrictions apply to certain merchandise, as detailed below and are updated from time to time. A customer may obtain additional details and any applicable updates from the dedicated Seller Account Manager and Manufacturers contact information by contacting our DI Technology Group Customer Service at 562-207-9050 x 0 or emailing us at firstname.lastname@example.org.
1. Return Restrictions
Defective Product Returns: Customer may return most defective products directly to Seller within fifteen (15) days of invoice date and receive, at Seller’s option, credit, replacement, exchange, or After fifteen (15) days, only the manufacturer warranty applies.
Non-Defective Product Returns: Customer may return most non-defective products directly to Seller within thirty (30) days of invoice date and receive, at Customer’s option, credit or exchange, return is subject to Sellers twenty percent (20%) restocking
Repair-Only Returns: Certain Products can only be returned for repair, not for exchange, replacement or credit, based on current manufacturer. Such products should be returned to Seller, shipped directly to the manufacturer, or taken to an authorized service center in Customer’s vicinity.
Manufacturer-Only Assistance: Certain Products cannot be returned to Seller for any reason, without exception, and Customer must contact the manufacturer directly for any needed more information may be provided by the dedicated Seller Account Manager or by DI Technology Group Customer Service.
Special Orders: Products that are special order are non-returnable, or may have unique return restrictions provided at the time of
Return of Software or DVDs: Seller offers refunds only for unopened, undamaged software, and DVD movies returned within 15 days of invoice date. Seller also offers replacement for software products and DVD movies that either: (i) are defective and returned within thirty (30) days of invoice date; or (ii) if returned more than 30 days after invoice date; are unopened and undamaged, such replaceable merchandise may be exchanged only for the same software or DVD movie title. Multiple software licenses may be returned for refund or exchange only: (i) if authorized in advance by the manufacturer; and (ii) if returned within thirty (30) days of invoice date.
2. Customer Shipment of Returned Merchandise
Return Merchandise Authorization (RMA) Number: No returns of any type will be accepted by Seller unless accompanied by a RMA number, which Customer may obtain by providing the following information to DI Customer Service:
- Customer Name
- Invoice Number
- Product Serial Number
- Detail of Product Issue
Customer has five (5) days to return a product after the applicable RMA has been issued. Data Technology Group reserves the right to refuse any UNAUTHORIZED returns: those that occur after the five (5) day period or those involving products that are unaccompanied by valid RMA’s.
Returned Products Must Be Complete: All products MUST BE returned one hundred percent (100%) complete, including all original boxes, packing materials, manuals, blank warranty cards, any/and all accessories provided by the manufacturer. Data Technology Group reserves the right to refuse the return of incomplete products and/or charge a minimum twenty percent (20%) restocking fee for returns that are
Responsibility for Shipping Costs: Customer is responsible for ALL cost of shipping returned items; Seller is responsible for the cost of shipping replacements, and exchange of returned items and will match Customer’s shipping
Customer Shipping Insurance: Customer is strongly advised to purchase full shipping insurance to cover loss and damage in transit of returned items, also carrier and shipping method to provide proof of Seller is not responsible for loss of shipment during transit.
3. Merchandise Damaged in Transit
Refusal/Receipt of Damaged Products: If a package containing items purchased from Seller arrives at Customer’s address DAMAGED, Customer should REFUSE to accept delivery from the If Customer does accept delivery of such a package, Customer must: (i) note the damage on the carrier’s delivery record so that Seller may file a claim; (ii) save, as is, the merchandise AND the original box and packaging it arrived in; also (iii) promptly notify Seller either by calling DI Customer Service or by contacting the Seller Account Manager to arrange for carrier’s inspection and pickup of damaged merchandise. If Customer does not so note the damage and save the received merchandise and does not notify Seller within fifteen (15) days of delivery acceptance, Customer will be deemed to have accepted the merchandise as if arrived undamaged, and Seller’s regular return policy, as described in sections 1 and 2 above, and all current manufacturer warranties and restrictions will apply.
Request a Return
DI Technology Group Inc. offers FREE UPS Ground Shipping for all orders over $100.00, within the continental U.S. For orders less than this amount, the shipping charges will depend on the weight of the item(s), the delivery method selected and the shipping destination of your order.
All products are shipped by UPS or FedEx or ground freight.
Most credit card orders placed online are shipped within 24 hours, provided the items are in stock. Orders placed on the weekends or federal holidays are processed on the next business day. As soon as your order has been shipped, we send you an e-mail with the shipping details and tracking information for your package.
For expedited shipping services such as overnight or second-day shipping, the customer will be responsible for all shipping charges arising from such a request.
Shipping charges are non-refundable. Undeliverable or refused orders, due to incorrect address and/or absence etc., will be refunded in the original form of payment, less the applicable shipping charges.
We ship to all locations in the U.S. and internationally. Please be advised that shipping charges paid by the customer for all international (including Canada) shipments are exclusive of customs duties, brokerages and taxes. The customer will be solely responsible for such customs duties, brokerages and taxes in the event that such obligations take place.
Occasionally, there can be an instance when a product is back-ordered and not available for immediate shipment. In such a situation, we will immediately inform you of the nature of the delay and the estimated date of availability of the item(s). The communication with you will be done either by phone or by e-mail. We will send you the available items and keep the remaining order on a “back-order” status and ship them as soon as they become available. As a result, occasionally, you will receive multiple shipments for one order.
Your satisfaction is important to us. If you have any questions regarding our shipping policy, please feel free to call us at 1-800-777-6488 or e-mail us at email@example.com. We will be glad to help.